How can we help?

Getting started with idGuard is quick and simple:

• Step 1: Sign up using your email address.
• Step 2: Verify your email and create a secure password.
• Step 3: Follow the guided setup to configure your preferences.
• Step 4: Start creating email aliases and protecting your identity.

The entire process takes less than two minutes, and Anna AI is available to help you every step of the way.

Yes — idGuard works seamlessly across all your devices:

• Multi-platform: iPhone, Android, tablets, Windows, macOS and Linux.
• Real-time sync: changes sync instantly across all your devices.
• Unlimited devices: no limit on the number of devices you can use.
• Web dashboard: access from any browser without installing software.

Don't worry — your idGuard account and aliases are securely backed up and accessible from any device:

• Log into idGuard from any web browser or mobile device.
• Authenticate using your email and password, plus 2FA if enabled.
• All your email aliases and settings are instantly restored.
• Use the web dashboard to manage aliases while you replace your device.
• You can also revoke access from the lost device remotely.

Trust Email is idGuard's email aliasing system, which protects your real email address:

• Unlimited aliases: create a unique email address for every service you use.
• Privacy protection: your real email stays completely hidden.
• Spam prevention: delete a compromised alias without affecting your other accounts.
• Centralised management: all emails forward to your main inbox.
• Custom domains: use your own domain for professional aliases.

For example, use shopping-amazon@youralias.tmail.one for Amazon and social-facebook@youralias.tmail.one for Facebook. If one gets compromised or spammed, simply delete it.

idGuard brings comprehensive protection together in one integrated platform:

• All-in-one: email aliasing, digital identity, breach monitoring and more.
• Strong, modern encryption: your data is protected in transit and at rest.
• Engineered to align with eIDAS 2.0: built for interoperability across the EU.
• AI-powered: advanced threat detection using machine learning.
• Better value: more features at competitive pricing.

Yes — idGuard uses strong, modern encryption to protect your data:

• Zero-knowledge architecture: we cannot access your personal data.
• Strong, modern encryption: your data is encrypted in transit and at rest.
• Engineered to align with eIDAS 2.0: built for interoperability across the EU.
• Hardware security modules: keys stored in tamper-resistant HSMs.

Your privacy is our top priority, and your data is encrypted before it ever leaves your device.

idGuard offers flexible pricing to suit your needs:

• Sentry (free): 3 email aliases, basic breach monitoring, essential features.
• Centurion (€6.71/month): unlimited email aliases, AI threat detection, dark-web monitoring, priority support.
• Praetorian (€8.63/month): everything in Centurion, plus family protection (5 users) and advanced analytics.

All paid plans include a 30-day money-back guarantee. Annual billing saves 20%.

Yes — idGuard supports 12 languages:

• English, German, French, Spanish, Italian
• Dutch, Portuguese, Polish, Czech
• Swedish, Danish, Finnish

Anna AI can assist you in any of these languages, and our human support team provides assistance in English, German, French and Spanish.

Our dedicated support team is available Monday to Friday, 9 AM to 6 PM CET. Premium subscribers on the Centurion and Praetorian tiers get priority support, and Anna AI is available around the clock for instant answers.